The Recipe for a Great Team: 12 Key Ingredients

what makes a strong team

12 Key Ingredients to High Performing Teams in the Workplace   It’s well understood that good teams get the best results.  Sports provide a great analogy for this: we are all familiar with those underdog teams that pull together when it matters most and make a championship run.  Everyone on the team does his or her part and they motivate each

» Read more

Your Leadership Style Defined in 9 Questions

what is leadership style

9 Ways to Evaluate Your Leadership Style   There’s a trendy phrase out there in the management world: ‘leadership style.’  But what is leadership style?  Well, for starters, your leadership style is the collective approach you take when looking across all aspects of being a manager of people.  Further, your style is your style; and it’s part personality, part skill set, part

» Read more

6 Great Coaching Conversations to Guide Your Employees’s Careers

career counseling

Helping Employees Make Career Choices As managers, our job is to get results, plan resources, and develop our employees.  In terms of effective employee development, the time we take to coach our staff members is critical to helping each one become a growing force within the organization.  Further, sometimes, we need to mentor them on more than just the day-to-day skills

» Read more

Your First 180 Days as a New Manager

things to do as new boss

18 Things To Do As a First Time Supervisor Great job!  You’ve moved up, and now you have entered the world of management!  Your first 6 months as a new boss can be eye-opening, to say the least.  There’s a lot to learn, a lot to do, and you need to set the tone for your new organization early on.  And what about all

» Read more

The Worst Things a Boss Can Ever Say

how to be a bad boss

10 Real Quotes from Bad Bosses   As managers, if it seems like our employees are watching our every move and closely listening to our every word, it’s because they are.  In particular, the words that managers and business leaders say are very important.  It’s not about being politically correct or about being nice, but it is about how a manager’s words and statements are interpreted by their

» Read more

What is an Internal Customer?

internal customers definition

The Difference Between Internal and External Customers   Several years ago, I was asked a very simple question: “Who is your customer?”   Perhaps I was naïve, or maybe just ignorant, but I replied to the simple question with an equally simple answer: “The people who pay our company money for our products and services.”  He clearly expected my response, because the

» Read more

How to Manage Your Time: 15 REAL Ideas for the Busy Boss

ways to manage your time

15 Ways I Manage My Time As a Boss   It’s just about that time of year when things are at their busiest.  With the end of the year closing in, the pressure is on to meet our numbers.  We’re busy planning our projects and budgets for next year.  People are starting to use up their vacation, making their availability limited. 

» Read more

How to Develop Your Employees

How to develop staff

29 Fantastic Ways to Mentor and Develop Your Employees   If there is one thing that sets apart the great managers from the rest of the crowd, it would be their ability to continuously develop employees and to grow the capability of their teams.  Unlike managers who simply focus on results, the leaders who place deliberate emphasis on employee development build morale and

» Read more

10 Signs You’re a Bad Boss

horribe boss characteristics

Horrible Bosses … in Real Life If you’ve ever seen the movie Horrible Bosses, you probably reacted the way most of us did: some of the amazingly inappropriate behavior in the film registered a little close to home.  We’ve all had some sort of run in with a really bad boss in our career, and while the movie makes a

» Read more

How to Run a Staff Meeting

How to Run A Staff Meeting

Run Your Staff Meeting Using These 8 Easy Steps   Every manager out there has been faced with running a staff meeting.  Some managers treat them as afterthoughts and hold them out of obligation, others treat them as sacred and essential team huddles, regardless of what’s happening.  And for new managers, the thought of having everyone looking at you, or waiting

» Read more

The SMART Goal Concept: Effectively Managing Performance

Examples of SMART Goals

  Writing SMART Goals (With Examples)   A colleague once told me “I have a goal in life…I want to climb Mt. Everest, someday.”  While he was absolutely serious in his demeanor and spoke at length about why he wanted to do it, the short conversation revealed he had never done any climbing before.  Further, he had hardly done research into what it actually

» Read more

How to Manage Your Poor Performers

employee performance issues

If there is one thing that every manager has in common, it’s that we’ve all dealt with employee performance issues.  Everyone of us has a Susan, who always does everything right and never seems to make a mistake.  And then, we all have a Michael, who never seems to get it or who never seems to be able to get

» Read more

7 Ways to Reduce Cost in Your Business

cutting cost business

  As all business leaders know, when a company becomes strained and pressed for cash, we need to look for ways to reduce our costs and expenses.  While cost control is always important, we naturally spend more during periods of growth to support the increasing size and momentum of the organization.  The challenge comes when growth slows and we need to figure

» Read more

Motivating Employees: Saying the Right Thing at the Right Time

motivating staff in performance review

5 Free Ways to Motivate Your Staff in Challenging Times Motivating employees is not easy. When times are tough, motivating your staff becomes even harder. For the past two years, our business has been undergoing a significant amount of corporate restructuring, downsizing, and changes in management, all of which have understandably left my employees concerned about the future.  And because of the

» Read more

5 Inexpensive Ways to Pay for Training Employees

pay for training

How I Cut the Cost of Training My Employees in Half   Many managers are familiar with the old 70, 20, 10 Rule for employee development.  The last 10% of the 70, 20, 10 Rule, of course, is training.  However, since formal training only makes up a small part of employee development plans, many managers push it off entirely.  After all, training employees takes

» Read more

Negotiating in China: 11 Essential Tips to Securing Business

contracts in china

Navigate the Challenges of Contract Negotiations in the People’s Republic   A Fortune 200 executive once told me “No CEO wants it on his or her watch that they missed out on China.” It goes without saying that the world’s largest marketplace is a force to be reckoned with. Having recently returned from a trip to China as part of some large

» Read more

Work From Home Employees: A Manager’s Dilemma

Managing remote employees

Should I Let Employees Work From Home?   Compared to just 15 years ago, the widespread availability of Wi-Fi, tablets, video conferences and smart phones have made the world our office.  Many jobs no longer require employees to be housed within the same four walls since they can connect virtually, just as if they were sitting at a desk in a high-rise

» Read more

When An Employee Quits: What to Say, What to Do

Letting go employees

Humility.  It’s the emotion you’ll feel the first time one of your employees resigns.  You’ll likely ask yourself a few pointed questions:  Did I do something wrong?  Can I convince them to change their mind?  Are they just using this as leverage to get something they want? All good questions.  When an employee gives their notice that they will be leaving,

» Read more

Giving Effective Feedback to Employees: Do’s and Don’ts

Writing Performance Appraisals

The Dos and Don’ts of Employee Performance Appraisals To my friends, I described it as ‘an out of body experience.’ It was in reference to the annual performance review given to me by my boss a few years back, which left me dazed and confused.  The reason being quite simple: he was ill-prepared, could not give any specific examples of how I did, and the

» Read more

How to Build A New Team from Scratch

how to build a successful team

7 Steps to Building a Successful Team: People, Purpose, Performance   The opportunity doesn’t come often for us, but getting the chance to build a brand new team from scratch is one of the most enjoyable experiences a manager will ever have.  After all, building a successful organization requires planning, creativity, execution and oversight…all at once.  For me, the first such

» Read more
1 2 3 5