Managing Your Customer That Misbehaves in the B2B Space

dealing with bad customers

Isn’t the Customer Always Right? Actually, no, they aren’t!  In the B2B space, we often find ourselves working with clients and customers to develop and sell our products and services.  And yet, sometimes, things do not always go as planned.  I recently paid a visit to one customer who has started to change the rules as they go.  Despite the contractual commitments

» Read more

What is an Internal Customer?

internal customers definition

The Difference Between Internal and External Customers   Several years ago, I was asked a very simple question: “Who is your customer?”   Perhaps I was naïve, or maybe just ignorant, but I replied to the simple question with an equally simple answer: “The people who pay our company money for our products and services.”  He clearly expected my response, because the

» Read more

How To Run A Meeting In China and Manage Your Customer

running a meeting in china

15 REAL Tips for Working in China   Having returned from a trip to China earlier this week, I wanted to take a few minutes to share some learnings about how to conduct meetings and work with your customer in the People’s Republic.  Despite some concerns and disagreements before our arrival, my team was made up of several veterans when

» Read more

9 Challenges You Face When Hiring in an Emerging Economy

Hiring staff in developing nations

Hiring and Retention in Developing Nations Whether you’re hiring in India, recruiting in China, or opening an office in the Philippines, the obstacles are often the same.  Because of their rapid growth, hiring and staffing a team in an emerging economy will always present challenges in terms of language, skills and retention. But if you equip yourself with a plan

» Read more

Negotiating in China: 11 Essential Tips to Securing Business

contracts in china

Navigate the Challenges of Contract Negotiations in the People’s Republic   A Fortune 200 executive once told me “No CEO wants it on his or her watch that they missed out on China.” It goes without saying that the world’s largest marketplace is a force to be reckoned with. Having recently returned from a trip to China as part of some large

» Read more

5 Simple Ways You Can Promote Cultural Awareness At Work Today

managers resource handbook

  I often overhear business travelers at the airport talking on the phone, characterizing their imminent journey as “I’m headed to Asia” or “I’ll be in the Middle East next week.” I know I’ve done it as well because let’s face it, sometimes it’s just easier to say that rather saying something like “I’ve got 3 days in Tokyo, 3

» Read more

The Importance of Understanding Cultural Differences in Business

managers resource handbook

I recently read Global Business Negotiations by Claude Cellich and Subhash Jain in which they define culture as “all learned behavior and values that are transmitted through shared experience to an individual living within a society.”  To me the active word here is ‘shared’ which implies that a nation’s culture serves as the common thread among its people. The description reminded me of a meeting

» Read more

Simplify Your Small Business Expansion Through Partnerships

managing friends

Why Consider Partnerships as Part of Your Growth Strategy When it comes to new markets and expanding your small business globally, you will likely face an uphill battle.  You may have challenges with start-up costs, you may have distribution challenges, and you may have gaps in your knowledge of the specific market.  These issues are difficult enough by themselves, but are even

» Read more

Doing Business in China 101

managers resource handbook

  5 Tips for Working in China   China is a vast and exotic place.  You will find dazzling skyscrapers like something out of Sci-Fi flick.  And you will find remote villages that make you feel like you’ve taking a trip back in time.  If you are going to China for the first time, take note: doing business in China is very different

» Read more