The Manager's Resource Handbook
Tools, Resources and Guides for Managers and Business Leaders. Real Advice from Real Bosses.
How Operating Procedures Can Reduce Competitive Advantage Every business wants financial growth that is stable, predictable and comes with minimal risk. This desire, though, goes against the age-old adage that says the higher one’s risk, the greater the potential reward. Ultimately, every business must strike balance on a sliding scale between the profit reward it seeks and the risk it is will willing
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Create Slides That Manage Your Message Every organization holds periodic management reviews of current programs, projects and initiatives. We have all experienced them: we share the current financial outlook of a project compared to the initial plan, we identify any changes in strategic direction, and we highlight to the executives any new challenges that have emerged. Of course, the overall intent of such internal reviews
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“Unlike pizza toppings, more marketing is not always better.” I heard this phrase on a radio show not too long ago, and thought it was a stroke of genius. There are a myriad of marketing channels out there, some free, some expensive. Marketing exists in a variety of forms such as radio ads, clever roadside billboards, or simply the printed
» Read more How to Communicate Your Value Proposition to Customers Companies compete on a daily basis for a finite amount of sales and revenue in the market. Whether we are a small business, a conglomerate, a B2B or B2C firm, we all have competitors. As we chase the next sale, the next contract or the next service appointment, though, there are ways of
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Basic Lessons in Customer Service When it comes to working with customers, there are numerous ways to make a lasting impression that will bring them back to you time and time again. Sometimes a friendly tone of voice over the phone is all it takes to win a customer over. Perhaps your quick response time is all the customer needs
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Preparing to Work In a Different Culture In today’s business environment, working with international partners, customers, or suppliers is inevitable. Sometimes an international project will be brief and short-lived; in other instances your working relationship can last several years as you accrue thousands of frequent flier miles. Perhaps you will even end up on an expat assignment for a couple of years. Regardless
» Read more Why Your Employees Need to Learn the Local Culture As technology advances, the world gets smaller and smaller. Email, conference calls and WeChat offer us instant communication to opposite ends of the globe. Whether you routinely jet set to far away places to meet with your customers, or you never leave your comfort of your office, working alongside people from another culture
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How to Conduct a SWOT Analysis: Take a Closer Look At Your Business Leading a successful company requires you periodically spend time identifying ways to improve and get better. A SWOT analysis is one evaluation method that aids in organizing characteristics of your business that you deem as successes or concerns. Specifically, a SWOT analysis is an evaluation technique that helps you capture the Strengths, Weaknesses, Opportunities and Threats
» Read more How to Grow Your Small Business We recently worked with a small company to assist with their business development struggles. The CEO described his company’s situation as “able to perform well when we can actually get in the door.” The company employed about 20 employees and worked in the IT services industry. MRH conducted an evaluation of the business, focusing
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