The Manager's Resource Handbook
Tools, Resources and Guides for Managers and Business Leaders. Real Advice from Real Bosses.
MRH Mailbag: Advice from Our Experts When I first began leading and managing a team, I was caught off guard by the number of unique and unusual challenges I faced on a daily basis. In the span of a given week, I found myself addressing everything from budget issues, to personnel matters, to customer inquiries. No two days were alike.
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Tracked Vs. Unlimited Vacation – The Pros and Cons As the year comes to a close, I find myself running a department that has been operating at about 50% capacity for the past few months. Just like you, as a result of the global health crisis we’ve all ensured, every employee in my department cancelled plans for vacations and holidays
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What to Include in a Business Operating System A business operating system is a comprehensive, cross-functional framework that helps managers standardize and execute their organization’s mission. Further, a business operating system, or BOS, creates a unified way of doing things, from product development, to marketing activities, to how the organization interacts with its customers. An effective BOS will also define
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Examples and Tradeoffs of Different Performance Metrics in Business Metrics are a core component of any small business that is looking to grow and strengthen over time. If there is one thing that holds true for any performance measure, however, it is that metrics drive behavior – good or bad. Deciding what to measure is of utmost important because no
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10 Core Components of Thinking Strategically In management and leaderships ranks, we often talk about the need to think and act strategically. We even tell our employees to do the same thing. But many managers struggle to explain what this really means or how employees can improve their strategic thinking skills. In truth, you can’t just tell your employees to
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How to Supervise People Who Struggle to Meet Dates Whether they report to you directly or they are assigned to your program, employees who won’t say ‘no’ and overcommit themselves will eventually miss a critical deadline. In extreme cases, this employee behavior can even threaten the success of an entire project. As competent and dedicated as they may be, staff
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9 Expert Tips For Holding People Accountable…. And Micromanaging is Not One of Them From a manager’s perspective, accountability is a cornerstone of an effective organization. After all, when accountability is a core value of a business, people do what they say, they meet their commitments, and staffers are willing to fess up when they’ve made a mistake –
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21 Expert Tips for Increasing Workplace Productivity If boosting your department’s throughput were as easy as flipping a switch, every boss’s job would be infinitely simpler. Unfortunately, that’s far from reality. Further, as an old colleague of mine used to say, “Asking people to work harder is not a solution.” In the proven strategies that follow, we will illustrate how
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Teaching Employees How to Communicate Using the What? So What? Now What? Model How often does an employee give you a mountain of data that simply left asking yourself the question ‘So…what should I do with this information?’ Whether they come into your office to talk to you or they just send you an email, teaching employees to be better communicators is
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15 Minutes That Fuel Productivity Meetings are perhaps the most effective form of communication in any workplace. They give everyone a chance to communicate in real-time, they prevent important messages from getting lost in an inbox, and they offer managers a chance to get some valuable face time with their employees. But not every meeting is intended to be a lengthy conversation or
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A Formula for Giving Performance Feedback to Our Most Talented Workers When I first became a manager of other people, I was deathly afraid of having to deal with performance issues and difficult employees. And while it took a little time to figure out how to manage those individuals, it was not until I sat down with my best employee for the
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16 Mistakes We Make When Interviewing a Job Candidate Ever feel like you are just asking random questions to a job candidate during an interview? Do you watch the clock just trying to fill the minutes with conversation? Interviewing job applicants to fill an open position on your team is no easy task, and conducting a meaningful interview is a skill
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How to Retain Good Employees There are two things that unite every manager and business leader, in every industry, and in every country. First, they want the best talent working in their organization. And second, they want their talented workers to stay. But this is no longer the working environment of the past generations when people remained with the same
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10 Management Decisions That Drive Business Success Making financial decisions is not limited to just those managers who work in the Accounting department. For both small business and large corporations, whether we realize it or not, every manager and business leader makes decisions on a daily basis that affect their organization’s costs, finances and performance. We at MRH like to refer
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Every manager has that first day on the job. And no matter how many years of work experience he or she may have, most first-time managers quickly realize they have a lot to take in. (We’ve all been there!) As we learn, we are bound to have our screw ups, it’s normal. The good news is that we can always
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12 Key Ingredients to High Performing Teams in the Workplace It’s well understood that good teams get the best results. Sports provide a great analogy for this: we are all familiar with those underdog teams that pull together when it matters most and make a championship run. Everyone on the team does his or her part and they motivate each
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One of our most popular articles here at MRH discusses a basic strategy that we’ve used to justify an increase in staff. And it’s no surprise: based on our research, 50% of managers say the biggest challenge they face is the size of their staff. We’ve said it many times, but will mention it again. Between salaries, benefits, insurance and other
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Working Hard or Hardly Working? It’s a question we all ask ourselves. Telecommuting is no longer a “new” thing. For many companies, large and small, more and more employees work from home, either occasionally, or on a regular basis. All you need is an internet connection. But supervising these remote employees presents challenges to you as a manager because, well,
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15 Ways I Manage My Time As a Boss It’s just about that time of year when things are at their busiest. With the end of the year closing in, the pressure is on to meet our numbers. We’re busy planning our projects and budgets for next year. People are starting to use up their vacation, making their availability limited.
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29 Fantastic Ways to Mentor and Develop Your Employees If there is one thing that sets apart the great managers from the rest of the crowd, it would be their ability to continuously develop employees and to grow the capability of their teams. Unlike managers who simply focus on results, the leaders who place deliberate emphasis on employee development build morale and
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